Shipping policy
Render & Raster Shipping Policy
Where we ship from
All orders are made and shipped by Render & Raster (Double R Creations and Designs LLC) from Erda, Utah, USA.
Where we ship to
We currently ship only to addresses in the United States.
Order processing
Most Render & Raster products are made, finished, and packaged after your order is placed. Most orders ship within 3–5 business days. Processing time is separate from the carrier's transit time.
If your order contains multiple items, we may ship them together when possible. In some cases, items may arrive in separate packages.
Shipping rates and estimated transit times
- Standard: Free, about 3–5 business days in transit.
- Express: $15.00, about 1–2 business days in transit.
Final shipping costs are calculated and shown at checkout before you pay.
Estimated delivery
Delivery time is the processing time plus the transit time of the shipping method you choose. It can also be affected by the destination, carrier conditions, weather, holidays, and other circumstances outside our control. Delivery dates shown at checkout are estimates unless specifically stated otherwise. We cannot guarantee carrier delivery dates.
Tracking
When tracking is available, we'll email it to you after the shipping label is created. Please allow time for the carrier to scan the package and update tracking.
Incorrect shipping addresses
You're responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us as soon as possible. We'll make reasonable efforts to correct the address before shipment, but we can't guarantee changes once an order has entered production or shipped. Orders returned to us because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be resent.
Lost, delayed, or missing packages
Once a package has been accepted by the carrier, delays may occur that are outside our control. If tracking shows unusual delays or you believe your package is lost, contact us and we'll help investigate.
If tracking shows a package as delivered but you can't find it, please check around the delivery location and with household members or neighbors, and contact the carrier. We'll help where reasonably possible, but we can't guarantee replacement of packages confirmed as delivered to the address provided with the order.
Damaged orders
If your product arrives damaged, contact us promptly after delivery with your order number and clear photos of the damaged product and packaging. We'll review it and arrange a replacement or other resolution. See our Refund Policy.
Because many of our products are 3D printed, minor layer lines, surface variations, seams, or small differences between items are normal and are not considered shipping damage.
Questions about your shipment
Email Ryan@RenderandRaster.com or call 435-255-3051, and please include your order number.
Last updated: October 8, 2026